Research shows that trying to convince people to do something differently by sharing our point of view generates more
resistance than helping people to reach their own conclusion. Start with the 'why', then the 'what, and finally the 'how. ...Read more
When two people or groups disagree fundamentally with each other, good intentions are rarely assumed. Your first focus
should be to change the other side’s perception of you as a threat. ...Read more
Highly productive people in stressful jobs have adopted a fundamental mindset in order to deal with stress effectively.
We call it the Player mindset, and it's all about focusing on things that are in our control....Read more